Privacy Policy

Introduction

Ball Air Conditioning ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our HVAC services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or service appointment
• Contact us via phone, email, or contact form
• Subscribe to our newsletter or promotional communications
• Fill out surveys or provide feedback

This information may include:

• Name and contact information (address, email, phone number)
• Service address and property details
• HVAC system information
• Payment information (processed securely through third-party payment processors)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our HVAC services
• Schedule service appointments and communicate about services
• Process payments and maintain billing records
• Send service reminders, maintenance notifications, and promotional offers
• Respond to your inquiries and provide customer support
• Analyze website usage and improve user experience
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure service quality

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers

We may share information with third-party vendors who perform services on our behalf, including:

• Payment processing companies
• Scheduling and dispatch software providers
• Email and communication service providers
• Website hosting and analytics services

Legal Requirements

We may disclose your information if required by law or in response to:

• Legal process or government requests
• Protection of our rights or property
• Emergency situations involving safety or security

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Object to processing of your information
• Request data portability

To exercise these rights, please contact us at info@ballairconditioning.com or call (904) 347-4315.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings, though disabling cookies may limit website functionality.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Ball Air Conditioning
5806 St Augustine Rd
Jacksonville, FL 32207
Phone: (904) 347-4315
Email: info@ballairconditioning.com